Posted On January 30th, 2013
You can't help but notice that there the politicians have been talking about 2 referenda coming up in this decade. The first and possibly most important one for the UK call centre industry is The Scottish independence referendum. Scotland has a disproportionately high number of call centre agents given its relatively small population compared with England. Would independence for Scotland mean that companies would look to service their Scottish customer base separately to the rest of The UK? Would the outsources based in Scotland want to move to England or would a Scottish economy (possibly with a different currency) be a better option for all 'British' customers. The Conservatives have now also promised that they will be offering an in/out referendum on EU membership. Would this mean the end of pan-European call centres (or British involvement in them) and if it didn't,would it mean that the UK was no longer on the radar screen as a possible destination for such call centres. Although this isn't the biggest issue facing the call centre outsourcing industry right now, the uncertainty is unlikely to be popular among those making the decisions.