Posted On February 25th, 2013
A Glasgow-based employer has been commended for its proactive recruitment of previously long-term unemployed people in comments made by Mark Hoban, Minister for Employment. Mr Hoban applauded leading contact centre group RESPONSE after learning of its successful partnership with local Work Programme provider Ingeus, which in the past year has supported 130 people across the region into work.
'I am committed to supporting all those who aspire to get on in life to get off benefits and back into work,' said Mr Hoban. 'Through the Work Programme, organisations like Ingeus and RESPONSE offer invaluable support and opportunities to people who are at risk of long-term unemployment, ensuring that their potential does not go to waste.' Ingeus delivers the government's Work Programme in Scotland, working with employers of all sizes and industries to source unemployed applicants for vacancies. The partnership with RESPONSE, which provides outsourced contact centre and software services for huge, national clients, involves perfectly matching unemployed applicants to specific vacancies, who are then guaranteed a telephone interview.
Craig Murray from Clydebank is just one of the 130 Ingeus clients to have been recruited as a result. For Craig, 24, his contact centre role for one of the company's financial clients is his first permanent job since leaving college in 2009. Despite temporary and voluntary work experience, Craig's lack of confidence meant he struggled to sell himself to potential employers: 'Ingeus in Dumbarton changed all that,' he said. 'They helped with my interview skills and made me believe in myself again. With that, and the training I received at work, I am confident on the phones now and love having a role which really helps people.' Craig began on a fixed-term contract for RESPONSE but so impressed his managers that when a permanent position became available he was quickly offered it. As a young jobseeker on the Work Programme, Craig was recruited with support of the Youth Contract; an initiative Mr Hoban is keen to back:
'I'm particularly aware of the impact unemployment can have on young people, so I'd urge businesses in Glasgow to follow RESPONSE's lead and take advantage of the Youth Contract Wage Incentive, which offers '2,275 for every 18 to 24 year-old that businesses take on from the Work Programme,' he said. Resourcing manager Jenny Taylor is responsible for recruitment at RESPONSE and works closely with Lynsey Henderson, employment partnership coordinator at Ingeus to find the best candidates.
Jenny said: 'Ingeus has a genuine understanding of our business and ensures that applicants come to us motivated, well briefed and understanding the culture and working environment of a contact centre. They offer us people with a variety of life experiences and skills, which is exactly what we look for in our teams. 'Great people are at the heart of RESPONSE and are critical to delivering the highest levels of service for our clients and their customers. Ingeus provides us with a timely, effective service and we are delighted that our joint efforts have been recognised so publicly by the Minister.'