Contact centre and fulfilment specialist, Spark Response, has appointed Ian O’Rourke as IT Manager at its site in Gateshead, Tyne & Wear. 

Ian will be responsible for the management of IT service delivery along with driving the company’s IT strategy in line with business objectives. Ian will manage a team of in-house analysts, developers and administrators, as well as the company’s relationship with outsourced network infrastructure and support partner, Knowledge IT.

 

Ian, who is from Hartlepool, is currently studying an MBA at Durham Business School, which he completes later this year, and has 18 years experience of working in IT.

Speaking of his appointment, Ian said: “Spark Response has a proven track record as a leading provider of contact centre and fulfilment services.  The company is going through some exciting changes at the moment and I’m looking forward to being part of that and supporting the business as it continues to grow and evolve.  Having worked in IT for the whole of my working life, the job can vary greatly and I welcome the opportunity to work for a company with such a diverse client range and the subsequent challenges that will arise.”  

Edward Duffy, Human Resources, Spark Response, said: “As we deal with so many clients at Spark, from high street retail giants in the UK to globally-recognised charities, each with their own specialised requirements, it’s essential that we have a talented individual in charge of IT to manage and lead the department in delivering the highest possible standards of service to Spark and its clients.  We look forward to welcoming Ian to the team and wish him well in his new role.”

Spark provides contact centre and fulfilment support to organisations including Toys R Us, Cancer Research UK, Straight Plc, Even Greener, Best Direct, Red Direct, FitFlop and Soap & Glory.

For more details about Spark Response please visit www.sparkresponse.com or call 0191 418 6077.

 

 

ENDS