Posted On March 4th, 2013
A good friend of mine was recently assigned a project which involved moving some work offshore. In itself, this is nothing new except this was for English and Italian. There are of course no shortage of countries where you can offshore the English speaking work to. In fact, there are probably too many. The difficulty came in finding the Italian speakers. After an extensive search through the internet and using the brokers he knows, he received responses from huge numbers of companies in India, The Philippines, Eastern Europe, The Caribbean and Africa who claimed they could find Italian speakers. Unfortunately, it turns out that only a handful of companies actually could and they were all in Europe. He finally met an Italian guy who had done this same process many times and he told him a simple fact. There are only 4 countries where you can services Italian offshore if you need it to be done cheaply and they are Bulgaria, Albaniam Argentia and Romania. Argentina may sound like an unusual choice but there is such an Italian community located there that it is possible. Bulgaria remains the most suitable location for low cost solutions. Italy is still the best place to service the Italian call centre market and for those looking for a high-end multilingual solution, the hub cities of Dublin, Amsterdam & Berlin are suitable but costs can be high.
The Italian call centre marketplace is fairly mature along the same lines as other countries in Southern Europe such as Spain but less well developed and competitive than the UK and USA marketplaces. Costs in servicing Italian in-country can be expensive which is why an increasing amount of work is being done offshore.