Posted On August 12th, 2013
Following a highly competitive recruitment process in the UK, John Smalley has been hired by Sambora Communications Inc as its new Head of Operations. John brings extensive experience of running successful out-bound and in-bound operations in the UK, South Africa, the Philippines and India. In his most recent role he was responsible for over 700 staff. John has a solid reputation in the industry for tight operational management, delivery of client needs, adherence to the highest levels of quality, and getting the most out of his teams.
'We are delighted to have John on board with Sambora', says its CEO Fraser Wheeler. 'From our inception in 2012 our business model has been to attain world class levels of quality and John's recruitment will help secure that. We have grown fast and John's experience and capability will be critical in taking us to our next stage of development. John is already making a difference, the prospects are exciting'.
John started with Sambora last month. He is in Guyana with his wife Sheryl, who has wide experience in customer service and quality assurance and is also joining Sambora to provide additional capacity in these crucial areas. Sheryl most recently successfully led quality and customer service teams across different countries.
'It is great to join such a dynamic and ambitious new company', said John Smalley, Head of Operations. 'I am seriously impressed with the standard of the workforce here in Sambora. From their professionalism to the neutrality of the agents' accents in English-speaking Guyana, they are a team I am delighted to lead. Together with the bespoke client approach, the emphasis on quality throughout the business, and the state of the art technology, we are clearly going places at Sambora. Sheryl and I have been made very welcome in Guyana and we look forward to further driving the growth of the company'.
Sambora Communications Inc was set up in early 2012 by British and Guyanese directors with diverse skills and experience, as a means of creating quality employment for young people and to support the national low carbon development strategy in Guyana. It has grown from 5 to almost 200 agents, servicing blue chip energy and telecommunications clients in the UK and US markets. Projected growth is to double in size by year-end.