I help public sector entities to outsource contact centre activity and I offer services which fit into 2 categories. Firstly, I develop and assess RFP strategies. In the public sector, it is important that you have an RFP (request for proposal) which addresses the needs of all parties and is seen to be fair and open. Assessing RFP responses is another area where I excel. I have developed my own strategy for RFP assessment which I tailor for each individual client.
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