It may seem obvious to say so but a proposal is a document produced by a call centre whose aim is to attempt to sell a solution to a potential client. There are essentially 3 types of proposals:
(1) A response to a formal RFP (request for proposal). In this instance, the client will lay out a list of questions which require answers. A client will normally send out the RFP to multiple call centres.
(2) Based on an informal request for a proposal for a client. This is normally done earlier on in the process, when the client is unsure of their requirements or when there is no immediate demand for the work to be conducted.
(3) Random proposals done where a call centre believes that they have a good solution for a prospective client. Proposals normally follow the following format.
- An introduction which details the top level understanding of the requirements.
- Corporate information such as company name, registration number and contact details
- Operational Responses (including performance management, recruitment and training)
- Technical Responses
- Supporting documentation such as certifications or financial accounts.
If you would like to produce an RFP, please fill email me firstname.lastname@example.org