There are few British people with as much experience in The Philippines call centre as myself. I did my first consultancy project back in 2000 working for one of the UK's largest utility companies. Since then, I've worked on a huge number of projects in The Philippines including both telemarketing and customer services projects.
For 7 years, I was the Chairman of The British Philippine Outsourcing but stood down due to my volume of consultancy projects. I've also written a book about The Philippines call centre industry which you can buy from Amazon here.
If you would like to outsource to The Philippines or set up your own call centre there, please contact me on 077400 96598 or email@example.com