2Touch are one of the largest independently owned British call centres. Their operations are located in Sunderland in The North East of England and focus on outbound operations with their major clients including BT and EDF. They have no nearshore or offshore locations although it is believed that they work in partnership with some overseas organisations in the past. In addition to their contact centre, they do have a basic warehousing and fulfilment function. They list back office processing as one of their services but this is a very minimal part of their overall operation. They are owned by a company called Axciom who are a data services organisation. The 2Touch call centre is one of the largest outsourced call centres in North East England but they have a large number of captive centres in the proximity.
Update: 2Touch have been purchased by Parseq as part of their expansion plans. 2Touch will continue to be located on the Camberley Way Business Park in Sunderland.