LATEST ARTICLES

    24-7 InTouch announce plans to expand

    Indian call centre vendor 247 Customer set up Northern Ireland delivery centre       

    247 Customer (one of India's largest call centre vendors) has set up a new delivery centre in Belfast

    Major trends in business process outsourcing

   An innovative report looking at the trends in business process outsourcing

    SITEL bought by Client Logic

    We look at the chequered history of SITEL in the UK as they are bought by rival Client Logic

    Belfast call centre Gem win a new deal

    Northern Ireland's booming call centre industry receives another boost with further expansion at Gem

What went wrong at Garlands

My report from The Hong Kong Call Centre Association Awards

Survey on offshore call centres

More on The Philippines

Guide to being a successful outsourced call centre vendor