Who are you guys?

  • Selecting Outsourcing Vendors

    SPICE is the metholodology I have developed alongside some of the leading minds in the industry to strategise, procurement, implement, manage and improve outsourced operations. SPICE is an acronym for "S" - Strategy, "P" - Procurement "I" - Imlementation, "C" - Control & Innovate and "E" - Exit.  It is the lifecycle for managing outsourcing contracts.  .

related pages

about me

I'm call centre outsourcing consultant, Rob O'Malley. Here are some of my opinion pieces:

Is Talk Time Higher in offshore Call Centres?

Is voice too hard for offshore Call Centres?