Posted On October 29th, 2013
The UK's national outsourcing association held their annual awards on October 24th, 2013 and there were some interesting results for the call centre outsourcing industry: Aegis and Mindpeal were both entered in the best offshoring project of the year but they lost out to XChanging.
Sri Lanka (not known for its call centre industry) won the best location award but was up against weak competition from Serbia & Fiji. Unless, The Philippines & India enter this category, it loses credibility.
HMRC won the best public sector category beating off competition from SITEL & Capita.
Response won the financial services category for their work with HISCOX insurance.
Arvato won the prize for the best contribution towards outsourcing.
Firstsource won the best BPO category for their work with SKY and they added to this with the prize for best outsourced provider.
Mindpearl won the best outsourced contact centre provider award beating only 4 other entrants from Teleperformance, BSS, Parseq& 60K.
Finally, the people's choice award for contribution to outsourcing was won very deservedly by Graham McKane.