Posted On November 23rd, 2012
The Chairman of the Business Process Industry Association of Jamaica (BPIA) Yoni Epstein is lobbying the private sector support for the creation of more space to develop contact centres in the Montego Bay Freezone.
Both Jamaican entrepreneurs and international outsourcing companies are looking to both set up and expand in Jamaica but the lack of suitable real estate is slowing down the growth. In other offshore locations such as India &The Philippines, local developers were very quick to build office space specifically for their call centre industries but the same has not been the case in Jamaica or elsewhere in The Caribbean.
Epstein said BPIA is also working with the Montego Bay Freezone to use existing space to develop a turnkey business incubator, which is a call centre facility with cubicles containing requisite network infrastructure. Epstein also said he wants the Development Bank of Jamaica (DBJ) to extend the existing 12 months moratorium offered to private investors to 36 months, specifically for BPO developers.
BPIA also want to ensure that outsourcing wasn't simply the domain of international companies from The United States & India and want a programme to ensure local investors can benefit from the industry. There are currently 26 outsourced vendors and an estimated 12,000 employees involved in the Jamaican call centre industry and this figure could grow if the infrastructure is available to meet the demand.
Jamaica believes that it can take back 5% of the call centres which have gone to India & The Philippines and this would make a massive difference to the local economy given the relatively low population compared with other key outsourcing destinations.
ICT Ambassador Patrick Casserly, who was identified by Epstein as the BPO Pioneer in Jamaica, said the association reflected maturing of the industry. 'A coming together of its participants, a realisation that it is not simply a shop, it is truly an industry it has evolved, it has matured. Maturity means that we have to continue to tweak our offering,'