MINDPEARL AWARDED PENNYTEL'S CONTACT CENTRE
Suva, Fiji, January 2014
Mindpearl, international BPO/Contact Centre specialist, has been awarded Pennytel's contact centre outsourcing contract.
By partnering with Mindpearl, Pennytel's contact centre operations have successfully been re-located from Kuala Lumpur,
Malaysia to Suva, Fiji.
Fiji is an emerging high quality BPO and captive call centre destination, which was recently recognised as a 2013 finalist
in the Outsourcing Destination of the Year awards presented by the UK's National Outsourcing Association. Mindpearl has
been operating from this rapidly growing BPO delivery location for English language since 2009.
'Pennytel has partnered with Mindpearl to enhance customer satisfaction levels. I have every confidence in Mindpearl to
operate this service for us. From start to finish I have been nothing, but impressed with Mindpearl as a company, in
particular the operation and team in Suva. I could not be happier with our choice of outsourcing partner.' Ben
Dunscombe, Chief Operating Officer, MyNetFone Group
'We are delighted that Pennytel have chosen us as their outsourcing partner of choice. In partnership we aim to deliver
transformational customer contact services, operational excellence and cost efficiency whilst maintaining the highest
levels of customer service' Mark Mahoney, General Manger, Mindpearl, Suva.
PennyTel is part of Australia's largest VoIP network. A decade ago, everyday-VoIP was merely a futuristic idea. Although
ahead of their time, the innovators behind PennyTel believed that this was powerful technology worth investing in. With
a commitment towards innovation, PennyTel evolved and grew, becoming Australasia's industry leader in the provision of
next-generation VoIP technologies. Although their prime focus has been VoIP communications, they also provide trendy
mobile services, innovative phone applications and Hosted PBX & Cloud technology.
Mindpearl is a BPO specialist focusing on international, high quality contact centre operations. Mindpearl was recently
recognised as the 'Outsourcing Contact Centre Provider of the Year 2013' at the National Outsourcing Association (NOA)
Awards in the UK. With an emphasis on inbound customer support, through multiple communication channels
encompassing phone, e-mail, web chat and social media, Mindpearl supports global brands in the aviation, leisure,
telecommunications, retail and weight management industries. Mindpearl have a reputation for 'spin on a dime' flexibility
and will challenge convention, improve your service offering and deliver a superior customer experience. Our success
lies in our ability to offer cost effective, tailor made, intimate solutions focused on innovation, quality, and value-add.
With our highly skilled, motivated multilingual workforce and our strategically located 'Follow the Sun' locations, in
Brisbane, Barcelona, Cape Town and Suva, Fiji, we have the know-how, experience and resources to maximise your
business performance and profitability ' so why not 'Make the call'.