For the past 22 years, I've worked in the call centre industry and I still have an incredible passion for helping companies improve the way they do things. I've set up call centres, re-structured call centres and helped source, implement and audit outsourced call centres for a wide range of clients. I'm a regular speaker at events related to call centres around the world, I've written hundreds of articles on the topic and I've published 2 books.
I provide marketing support for call centre vendors both large and small and my clients are British, international and offshore. Here's a few ways I have helped them:
(1) I have worked for 2 offshore call centre companies both with in excess of 2000 agents none of whom serviced The UK marketplace. I helped them establish themselves in the UK in a number of ways such as refinins their marketing materials for the UK market, business development and producing proposals.
(2) I have worked for several international outsourcing companies to audit their marketing materials to ensure that their message is uniform and truly presents their value proposition
(3) I produce articles and PR materials to enable them to be seen by the buyer community
(4) I have assisted in event planning and advised on which events they should be taking part in.
If you ever need an independent eye from someone who both understands the outsourcing marketplace and the importance of marketing, then please feel free to contact me:
Call me on 077400 96598 or email me firstname.lastname@example.org