Italian is the hardest of the big 5 languages of The European Union to source. So here's our very quick guide to servicing Italian.
(1) Most Italian customer service work is still conducted within Italy. The same is true of telemarketing and telesales activity
(2) Most Eastern European vendors state that they have Italian language capabilities but few can do it on any scale.
(3) North Eastern European countries such as Poland and Lithaunia find it far more difficult to service Italian that South East Europe (Bulgaria & Romania)
(4) Egypt is the only country in Africa where you can source Italian speakers