Indian call centre agency opens in Ireland
This was a press release from 2007 where 24/7 customer revealed that they had established an operation in Northern Ireland. Rather than being their own operation, it was actually a partnership arrangement with Gem in Belfast.
February 08, 2007: 24/7 Customer, a premier global provider of business process outsourcing services today announced the launch of its global delivery center, in Northern Ireland, UK. The 500-seater delivery center is the first for 24/7 Customer in UK. In alignment with the 24/7 Customer Multi-shore global delivery model" this is its seventh global delivery center.
Located in Belfast, the state-of-the-art delivery center will provide integrated customer lifecycle management services in customer interaction, customer intelligence and back office support. This near shore delivery center will primarily focus on providing services and solutions in the telecom, retail, technology and banking/financials sector for clients in Europe.
We chose Ireland since it has a proven track record of availability of talented workforce, quality work space and the advantages of a near shore. This center will primarily focus on providing business solutions to our client base in Europe and has the capability to support over 18 European languages. With centers in India Guatemala, Philippines and Ireland we have now set up a truly global delivery model. We are confident of exceeding the expectations of our first customer Perlico, an Irish broad based telecommunications and utility service provider," said P V Kannan, Co-Founder and CEO, 24/7 Customer Inc.
It is important for us to be able to choose a company that understands our brand and corporate philosophy of delivering the best customer experience, while effectively promoting Perlico's product. 24/7 Customer with its proven track record of working with large UK brands, customer centric approach and delivering operational excellence consistently was an obvious choice for us, said Iain Mac Donald - Chief Executive, Perlico.
Perlico, the leading alternative supplier of fixed line and broadband in Ireland is the first client for the 24/7 Customer Belfast center. Initially the center will operate with over 120 employees, providing sales support on landline, wireless, broadband and narrow band.
In its 6 years of operation, 24/7 Customer has an established presence with 7 global delivery centers in India, Guatemala, Philippines and Northern Ireland reaching out to customers in US, Canada, UK and Australia. 24/7 Customer supports close to 9,000 seats and handles over 6 million transactions per month