Germany is Europe's largest economy and as such, it is essential to have a good contact centre strategy to be able to deal with this important economy. So, here are a few tips:
(1) Most German language call centres are in Germany. Many German companies prefer native German call centre agents. We've even spoken with companies who don't like to outsource to certain parts of Germany.
(2) Most of the cheaper German options are in Eastern Europe, especially those countries which are geographically close to Germany such as Poland and The Czech Republic.
(3) Hub cities such as Dublin & Amsterdam have access to relatively large numbers of native German call centre agents.
(4) It is possible to service Germany from south-Eastern Europe in countries such as Romania & Buglaria. Further East, there are some call centres in places like Ukraine which service German.