1.  Who are we?  We are owned by Info Valley Limited. A consultancy which helps companies to provide captive and outsourced call centre operations.

2.  What is the purpose of this site?  The purpose of this site is to be a source of information and insightful knowledge to help improve both captive and outsourced call centre operations.

3. How is this site different?  We operate a number of different ideas designed to give specific help.  We can help you source call centres or determine whether you are paying the right price for the services you are currently receiving.