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Premiere companies presenting at the 8th Annual Call Center Week

The 8th Annual Call Center Week will be held June 25 – 29, 2007 at the Venetian, Las Vegas, NV. Featuring 9 cutting edge, inspiring keynote addresses; 31+ innovative case studies, 4 site tours including: Caesars Palace, Williams Sonoma, Zappos.com and The Venetian; a multitude of interactive workshops and masterclasses; Call Center Excellence Awards, 39+ dedicated Q&A opportunities with the speaker faculty and over a dozen hours of networking opportunities, this is truly a must-attend event!

Call Center Week is the largest case study driven call center event in the marketplace.  No other conference comes close in providing so many sessions run by practitioners for practitioners.  At this year’s event you’ll hear from Starbucks Coffee Company, Ritz-Carleton Hotel Company LLC, Coca-Cola, Best Buy, Bath & Body Works, Westfield LLC, Schneider Electric, NBA’s Seattle Supersonics, Scotiabank, Citistreet and many more.

The speakers are very well known in this industry. A recent article in 1 to 1 Magazine described the revolutionary service behind the Ritz-Carleton. Jeff Hargett, the corporate director of learning, content & delivery, at the Ritz-Carleton leadership center states, “You’ll never be known for great customer service it only happens once in a while.” The Ritz-Carleton is known for their call center excellence due to these values; building strong relationships, always being responsive, creating a unique and memorable experience for the guest, seeking new opportunities to improve the Ritz-Carleton and immediately resolving guest problems. Learn more about the Ritz-Carleton’s impressive history at Call Center Week.

Session Topics this year will include:

·             Shifting from product-oriented service - centers to customer oriented profit centers

·             Workforce Management - Model for controlling Chaos

·              Initiating a contact center technology overhaul

·             Evaluating voice-of-the-customer metrics

·             Front-line leadership development

·             Creating customer advocates

Call Center Week is supported by the Call Center Excellence Awards. The 2007 Call Center Excellence Awards program has been created to honor, recognize, and promote the most

innovative call center solutions and individuals over the past year. With Awards given in three categories, the Call Center Excellence Awards are dedicated to recognizing superior thinking, creativity and execution across the full spectrum of call center functions.

This conference is brought to you by Call Center IQ, for more information, including a complete program and brochure, please visit www.callcenterweek.com or call 1-800-882-8684. Register and Pay by April 13th, 2007 to save up to $1600. Please mention code PR1 to obtain the discount.

For further information, please contact Erica Crowder at Erica.crowder@iqpc.com or 646-502-3260.

For sponsorship and exhibit information, please contact Maria Demetriou at maria.demetriou@iqpc.com or 212-885-2793.

 

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