The UK call centre industry continues to go from strength to strength. 10 years ago, the industry was struglling to survive as more and more companies moved offshore. The UK industry did 2 things to survive. Firstly, they embraced the idea of offshoring and either set up their own or went into partnership with those who did. However, more importantly, they upped their own game. The UK now has a buoyant industry which is a mix of British independents and foreign owned entities.
Telemarketing doesn't always work but if done correctly, with the correct product or service, then there is no reason why it shouldn't. I provide expert and impartial advice to companies looking to outsource telemarketing activity.
In order to improve your chances of making this work, you should be careful in areas such as script development, choice of vendor and management of the vendor. We offer a free advice service for companies looking to choose the ideal partner for their services. This is available for both onshore and offshore telemarketing