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Contact Name: Kartikey Sharma
Company Name: iTG INDIA
Address 1: 331-332,Nemisagar Colony
City: Jaipur Delhi Kolkata Mumbai
County: INDIA
Post Code: 302019
Country: INDIA
Phone Number: 91-141-2357582
Fax Number: 91-141-2357583
Company Type: Other
Company Description: The Company, iTG India a sister concern of TeleSynergy (US) has got All-in-One box solution for Contact Centers. We started with our India operations 3 years back and in this short span of time , We have setup about 71 contact centers with more than 4000 Seats operational at almost every corner of India along with our numerous Non Contact Center Clients .As such our Products and Services have been deployed and are being used worldwide with a major part of them being operational in bullish Contact Center Market regions such as ,Taiwan, Shanghai,Beijing,India and Pakistan. We have products and solutions for Fax on demand, IVR, Multilocations,IP-PBX,Intra Office PBX,IPLC,VOIP,ACD,VOIP GW's and Contact centers both Inbound as well as Outbound.
 
However the following points summarize the dominance of our Products and Services in this Sector over the other players:
 
1. TeleSynergy has been a dominant CTI player since last 18 years thus improving upon its robustness and stability on both hardware and software platforms for any of the Telecommunication Projects/Solutions over these years.

2. Open architecture based solution: It's a normal PC, running windows or Linux with a GUI that makes managing System and Resources comfortable for even a naive and non technical user.

3. Plug and Play: The Product is Highly scalable,adabtable and maintainance free due to the plug and play facility of the Hardware Cards, Hence when ever the Customer needs to Scale it is always a few minutes job for us unlike most of our competitors.

4. Platform Independence: our solution is compatible with both Windows and Linux thus eliminating any boundation of the customer w.r.t. Expensive Licensing and Security Threats and at the same time providing OS/platform liberty.                                                                                                                         

5. Single vendor relationship: The Hardware, Software and CRM are from the same vendor, so the Customer is never indecisive for Third Party Integrations. We take end-to-end responsibility for any CTI requirements for a Contact Center including the CRM and other requisites.

6. Local support: As we have our Development and Engineering Center for TeleSynergy in India, we have been providing the best 24 x 7 Technical Support  to our Customers and thus are always dedicated to stay at the acme in this regard to our future Customers.

7. We are one of the very few vendors capable of providing our Customers, all kinds of models possible including the Hosted and the Premised based Models.
8. Last but not the Least, The deciding factor for any customer is the fact that we have a very Competitive Pricing. We believe in delivering value-for-money products as our products have lot of versatility making them more convenient and easy to use.