Convergys are one of the largest call centre outsourcing firms in the world with some analysts suggesting that they are the largest. Having recently acquired major competitor Stream Global Services, they now employ over 125,000 call centre agents globally. Convergys are the largest outsourcing business in The Philippines with over 52,000 agents. Their primary market is The United States but with the Stream acquisition, they know also have a major presence in EMEA. They operate a call centre in Newcastle with approximately 800 employees and a further 3000 through Stream Intelligent Contact in Manchester and Belfast.