This article is a follow up to a programme by Channel 4 which was critical of data security issues in Indian call centres. This is the response from Nasscom who felt the programme was one-sided.
India's BPO association, the National Association on Software and Services Companies (Nasscom), has attacked UK-based Channel 4 for conducting a sting operation on Indian contact centres.
The expose, to be aired this week, reportedly shows how offshore locations in India fail to protect confidential customer data. Nasscom has served Channel 4 with a legal notice asking for a "clearer picture of who sold what data to whom'", Channel 4 has refused to provide the details.
Nasscom has made an impassioned plea for further details on what Channel 4 is calling the data theft "scandal". However, since the report is yet to be telecast, it is not clear who has been caught selling off the information illegally. "We are concerned about the verifiability of such stories, especially sting operations where monetary inducements were provided. These operations sometimes go beyond uncovering wrongdoing and actually induce criminal activity that is then recorded and aired," Nasscom president Kiran Karnik said in a statement.