Posted On June 18th, 2013
Serco win a 7 year deal for the outsourced call centre for UCAS in The UK
ING is opening a new captive facility in Manila to service its Asia-Pacific operations. Fusion BPO Services Group in Canada acquired Phocus Contact
Employment in outsourcing in The Philippines is up 80% year on year with over 500,000 now employed in call centres Convergys is looking to hire 250 employees at its Jacksonville, Florida facility to perform customer service functions for a new line of business Transcosmo in Japan, announced a JV with PT CyberindoAditama for call center services in Indonesia. The Joint venture hopes to have 500 seats the end of 2012 rising to 3000 by 2018.
LiveOps formed a strategic alliance with Connect NZ, adding to the company's channel partners in Asia-Pacific ADP plans to double its headcount in the Philippines by the end of F2014. The company currently has 1,200 employees there. Unity4, an at-home provider in the South Pacific, is hoping to add 150 employees in New Zealand. The company has 500 employees in Australia and 50 in the UK