BT agent takes 1 millionth call

BT has hailed the efforts of call centre operator Laurie Mitchell, who has handled more than one million consumer queries in his time with the company.
Mr Mitchell, who works in BT's Bangor facility, will become one of the few customer service advisers to rack up 30 years of employment with the telecoms giant in January 2011.
The 57-year-old endures a 100-mile round trip every day he comes to work, but insisted he still harbours no thoughts of quitting..

Calculations have shown the worker typically handles 490 calls every day, which led him to comment: "There are times when it can be hard and upsetting, but also funny and occasionally memorable. I wouldn't have it any other way."

Managing director for customer service at BT Warren Buckley added Mr Mitchell is a "model employee".