Posted On May 17th, 2013
BBC3 are set to show a programme about life working in a call centre. The show is set in the Saving Britain Money call centre in Swansea. The show entitled 'The Call Centre' has the following description on the BBC website:
There are now over a million people working in call centres with an average age of just 26. They are the factories of our time, but as the third largest call centre in Swansea, the only things being made are the cold calls people have learned to dread.
This fly-on-the-wall documentary follows the ups and downs, the inbounds and outbounds, of call centre CEO Nev Wilshire and his staff of extraordinary characters. Nev believes only 'happy people sell', and has developed a unique approach to managing his young workforce ' keeping them smiling and the sales rolling in.