Article: 13th December 2006

Touchstone Communications expands in Islamabad

US-Based Touchstone Communications has announced the acquisition of Call Central, along with plans to expand its Islamabad contact center.

Included in the acquisition was real estate, which increased Touchstone's capacity by 200 seats. Touchstone employs 600 people at the BPO center in Islamabad. The newly acquired space will allow for an additional 200 people to be hired over the next 6 months. "The center has been running at capacity and this new space gives us the opportunity to add new clients and new employees," said Tom Slone, Touchstone Chairman and CEO.

Touchstone currently serves over 20 clients in the United States and United Kingdom. In addition to these existing clients Touchstone will be adding two new campaigns by mid-December. One campaign will be an inbound 24/7-customer support for a company headquartered in Israel and the other will be an outbound mortgage lead generation campaign for a U.S. company based in California. "Our growth is the direct result of our emphasis on quality," said Slone. "We stress quality in all of our campaigns and we are growing based on word of mouth and our reputation."

 

 

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2006, www.call-centres.com