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Teleopti wins the prestigious Contact Centre World Member's Choice award – for the third year running

/Press release, Uxbridge, 27/07/2007/

 

Teleopti today announced that have, for the third year running, been voted as “Best in Class” in the category “Workforce Management Solution” at the annual EMEA Contact Centre World Awards. The award is unique in that it is the users themselves that selects the winner and no judging panel is involved.

Raj Wadhwani, President of Contact Center World presented the award to Teleopti Business Manager, Matt Woodward at a gala dinner in London on Wednesday evening.

 “We are very proud to have won this award for the third time. We pride ourselves on our European heritage and the extensive network of Workforce Management expertise we have built in-house and through our partners which enables us to deliver first-class service to all our customers,” said Matt Woodward.

“We believe that we have the right product for the EMEA region, which helps our customers balance the business need with the needs of the workforce in a modern, progressive contact centre. We lead the market on tools which keep employees engaged and informed about the things which affect their personal and professional lives”.

Industry leading

Teleopti provides an industry leading solution for workforce management, developed in close co-operation with their EMEA customers. Delivered in local languages and with built in support for local labour legislation, policies and conditions makes Teleopti the choice of many EMEA contact centres.

Teleopti has a close co-operation with some of the major providers in the Telecom arena. Vendors like Nortel, Avaya, Cisco and Ericsson have all certified Teleopti CCC as compatible with their contact centre products.

Teleopti, established in Stockholm, Sweden 1992, has offices in London, Oslo, and Bangalore.