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TECHNOLOGY
Below are some of our latest articles on technology.
teleopti win call centre awards
Press Release from Protocall One
ETalk win call center magazine award
Some recent articles from Kaseya and V2: Article 1; Article 2; Article 3
The pro's and con's of self service
A very interesting article from the head of Genesys Technologies about the pro's and con's of self service
The Pro's and Cons of Self Service
Press Release from Altitude Software
Graham Technology Announce Deal with Falkirk Council
Amcat partners with QAS to offer contact centres data capture verification tools
Jacada and Avaya announce tie-up
Press Release from Seagull Software
A press release from Avaya
News from call centre technology vendor, Aspect
Press Release from Touchstone Communications
Press Release from I-Touchpoint
Press Release from Squared Systems
Reducing wait times from Netcall
Technology Not Key Drivers for Call Centres in 2007
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