Call Centre Information Site.
Tasmanian contact centres are
enjoying significantly lower turnover rates than their mainland
counterparts, according to new research.
The Tasmanian Contact Centre Review, compiled by the Tasmanian
Department of Economic Development with the help of callcentres.net's
data resources, found that Tasmanian contact centres reported a 14%
turnover rate for the year to July, compared to the 2004 and 2006
national averages of 17% and 16% respectively. The study also found
that, on average, Tasmanian contact centre agents remain employed at the
same centre for almost 4 years, substantially higher than the 2004 and
2006 national average of 2.4 years.
Almost three quarters of Tasmanian contact centres (73%) reported that
it was either easy or moderate to attract suitable candidates. The
review identified 48 contact centres operating in Tasmania, of which 54%
are under 50 seats, 29% have 51 to 200 seats and 17% have more than 200
seats. The total number of staff employed in the Tasmanian contact
centre industry is estimated at 5,536