LATEST ARTICLES

    Garlands expands with new call centre

    Garlands Call Centres Wins Orange Best Use of Technology

    Garlands sponsor Call Centre Awards

    Sunderland based call centre 2Touch announce new training initiative   

    Managed Services Need Commitment From All Levels

    A new report from Data Monitor stresses the importance of inter-departmental support when outsourcing services

    24-7 InTouch announce plans to expand

    Golley Slater launches new outbound service called VitaliG

    Indian call centre vendor 247 Customer set up Northern Ireland delivery centre       

    247 Customer (one of India's largest call centre vendors) has set up a new delivery centre in Belfast

    Major trends in business process outsourcing

   An innovative report looking at the trends in business process outsourcing

    SITEL bought by Client Logic

    We look at the chequered history of SITEL in the UK as they are bought by rival Client Logic

    Sony outsource their call centre to SITEL

    Call centre outsourcing vendor SITEL win a deal with electronics firm Sony to manage their call centre

    Belfast call centre Gem win a new deal

    Northern Ireland's booming call centre industry receives another boost with further expansion at Gem