Call Centre Information Site.
call centre operational articles
Press Release from the American Teleservices Association
The American Teleservices Association announce sweeping changes in the American contact center industry
SWPP announce the employee of the year
Have your say on customer service
Take part in the study from the institute of customer service
Is outbound telemarketing back in fashion?
A white paper from BT on how to expand the skills of call centre agents to reduce costs and improve service
Attrition rises in British call centres
A new report states that attrition levels are rising in UK based call centres
How to reduce sickness levels in your call centre
An imaginative idea from an Australian call centre to help reduce sickness levels
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