Call Centre Information Site.
OFFSHORING ARTICLES
merit outsourcing announce Garret O'Leary as CEO
Press Release from Exceed, Cairo, Egypt
An interesting article on the call centre industry in Pakistan
Press release from Xceed Contact Centre, Cairo, Egypt
The Philippines as a destination for British call-centres
A report by Rob O'Malley into the growing number of British companies moving to Manila and beyond
80% of companies happy with BPO activities
According to a recent survey, most companies are happy with their offshore outsourcing activities
First Source call centre attacked by activists
Leading Indian BPO company First Source is attacked by activists over water.
News from the Call Centre Expo in Manila
Infosoft and Microsoft sponsor Call Centre Expo in Manila, Philippines
Indian call centre vendor 247 Customer set up Northern Ireland delivery centre
247 Customer (one of India's largest call centre vendors) has set up a new delivery centre in Belfast
90% of small offshore call centres will go bankrupt within 2 years
Many entrepreneurs in India, The Philippines and other offshore locations have set up call centres. Unfortunately, most of them will be
bankrupt within the next 2 years.
Our survey into public perception of offshore call centres
British consumers show how they feel about calls being handled in overseas call centres
The future of offshore call centres
Rob O'Malley reviews his predictions for offshore call centres
Data Theft in Indian Call Centres
We look at the response to the expose of data theft in Indian call centres
An innovative look at the trends which exist in offshore call centre activities
Attrition rises in offshore call centres
A Global Forum sponsored by 247 Customer looks at ways to combat the issue of agent attrition in Indian call centres
ICICI One Source expands into Argentina
ICICI One Source announce that they have purchased a Buenos Aires call centre vendor
an Indian State announces improved English lessons to boost local contact centre industry
An India state is boosting its English language training to encourage call centres
Indian call centres in VOIP clampdown
The Indian Government has announced that they will be taking legal action against companies which use VOIP
Sweet and Sour Outsourcing Hong Kong Style
Many Hong Kong call centres are moving to cheaper locations in The Cantonese speaking parts of Southern China
We examine the trend of nearshoring for companies choosing their call centre location
Channel 4 unveils data theft in Indian call centres
We look at the trade of rogue businessmen buying and selling personal data of British consumers in Indian call centres
Say No To Overseas Call Centres
We review the campaign to get British companies to stop offshoring their call centres
Aviva, the parent company of Norwich Union announce their intention to expand their call centre outsourcing in India
ICICI One Source rebrands as First Source
Leading BPO vendor, ICICI One Source changes its name to First Source and announces that it will publicly trade
A report into offshore call centre outsourcing
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