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ICICI OneSource acquires telecoms
outsourcing specialist in Buenos Aires, Argentina
Fourth nearshore facility after US and UK
Argentina centre adds Spanish speaking
capabilities to ICICI OneSource
Mumbai, October 3, 2006:
ICICI OneSource, a leading Business Process Outsourcing (BPO) Company, has entered the South American outsourcing market through acquiring a 422-seat telecoms outsourcing business in Buenos Aires, Argentina.
ICICI OneSource's Argentinean business is its fourth outsourcing operation outside India, where it has 10 centres; the company has one centre in the US and two in the UK. ICICI OneSource will use Buenos Aires to provide back-office services to its US-based telecoms clients.
Ananda Mukerji, Managing Director & CEO, ICICI OneSource said, The Argentinean acquisition is in line with our global strategy to aggressively increase our presence in client facing geographies. By providing clients with outsourcing centres in the US, UK, and now South America, ICICI OneSource has transformed from being an offshore service provider in India to a business process outsourcing partner with a truly global delivery model.
The Buenos Aires business has highly experienced management and staff and will significantly extend our offering to our US telecom clients. We will also be able to provide services to Spanish markets outside the US. 30% of our global revenue comes from telecoms and we are seeing strong growth in the sector which we plan to develop aggressively.
About ICICI OneSource
ICICI OneSource (I-OneSource) is among India's leading Business Process Outsourcing (BPO) companies. It provides customized business process management to global leaders in the Banking & Financial Services, Telecommunications & Media and Healthcare sectors. The company currently employs over 8,000 employees across 13 delivery centres in India, the US and the UK.
I-OneSource is the only Indian company to have won multiple awards from the National Outsourcing Association in 2005. It won the Financial Services Outsourcing Project of the Year and Offshoring Operation of the Year awards. I-OneSource is the first Indian BPO service provider to be BS 7799 certified, and is certified Version 3.4 COPC-2000® CSP Base Standard for its Inbound and Back Office capability and Version 4 COPC-2000® CSP Base Standard for its Collections capability. I-OneSource adheres to Six Sigma continuous improvement processing system for its client services. (www.icicionesource.com <http://www.icicionesource.com>)
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