Manila Philippines Call Centre Information
April 2nd: Golley Slater launches VitaliG, a new
outbound B2B call centre
service.
Golley Slater is to create an additional 50 outbound
direct contact
centre jobs in Leeds and Cardiff, just months after
announcing
30+contact centre new jobs in Cardiff, with the launch
of VitaliG, a
direct service it says is unique to the UK outbound call
centre market
which will focus on data mining and analysis driving the
results.
Ron Moody, (available for telephone interviews on 07801
649051)
Managing Director of Golley Slater Contact Management,
said: 'We have
two specialist outbound B2B call centres, one in Wales
and one in
Yorkshire. Serious B2B clients often use two outsourced
call centres in
order to try and generate competition and gain from best
practice. The
challenge these clients face is having multi contact
points, getting the
two companies to share best practice and trying to get
common and timely
reporting'. VitaliG was conceived following Golley
Slater's
acquisition of Mcann Erickson Leeds last year.
Moody went on to say 'VitaliG allows the two centres to
compete using
independent teams and management. The client benefits
from a single
point of contact, true sharing of best practice and
common systems allow
real-time reporting to an agreed format'. Golley Slater
also has a
specialist data division based in Cirencester which the
two call centres
use to analyse the results in order to really drive the
campaigns and
ensure the best possible ROI for its clients.
Moody added 'VitaliG = Wales competing with Yorkshire in
the outbound
B2B market. VitaliG is an exciting venture and a formula
for success. We
already have a number of clients looking to take
advantage of the
service'.
VitaliG's USP's, says Moody include:
+ healthy competition using two centres
+ common culture across the campaign
+ truly shared best practice and learnings
+ data mining and analysis driving the results
+ one point of contact
+ single common reporting format
+ two specialist outbound B2B centres blended together
to drive client
ROI
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