2nd July 2007.  Garlands Call Centres announces today that it will be
the Overall Sponsor of the CCF European Call Centre Awards for the
fourth consecutive year. 

The CCF European Call Centre Awards is a key feature of the Call Centre
Expo event to be held at the Birmingham NEC, 26-27 September 2007.

20 categories are covered by the awards from Best Large Call Centre to
Best Virtual Call Centre, Best Multimedia Strategy, Corporate
Responsibility Award, Contact Centre Manager of the Year and European
Call Centre of the Year. 

The CCF European Call Centre Awards is the only annual awards event that
covers achievements across the entire European call centre industry.
Award finalists are due to be announced shortly - and the winners at a
black tie dinner on the evening of September 26th at the Hilton
Birmingham Metropole.

"We're delighted to be associated again with the CCF European Call
Centre of the Year awards" said Chey Garland, Chief Executive of
Garlands Call Centres.  "The awards continue to showcase the very best
in call centre practices across Europe and to highlight the importance
our industry places on delivering 'quality' and 'value' to customers.
It will be another exciting competition."
 
About Garlands
==============

Garlands is a leading UK provider of outsourced customer contact
services via phone, email and the Web.

Garlands' services range from customer service to outbound customer
acquisition, debt collection, customer retention, technical assistance,
cross-selling, upselling, staff accounts, activations, credit
management, customer registrations, customer lifecycle management and
many other back office functions.

Garlands believes that people are the key to delivering superb customer
service.  It provides comprehensive and innovative programmes with a
holistic focus to develop the skills of its staff - programmes that
extend beyond the call centre and into the local community.

The company owns eight prestigious contact centres, three in Hartlepool
Marina, one in Middlesbrough town centre and four at Garlands' Contact
Centre Village in Stockton.  Garlands was named 'North East Company of
the Year' at the 2005 National Business Awards.  Together with Vodafone,
Garlands won top prize in the "Best Work by a Contact Centre" category
at the 2006 Marketing Direct SMART awards.

In December 2006, Garlands was named the UK's second largest inbound
contact centre agency by sales turnover in the 2006 Precision Marketing
Contact Centre League Tables

   

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