Boston, Massachusetts - January 27, 2004 - DALBAR is now accepting enrollment for its spring Call Center Leadership Seminar on June 10-11. Designed for call center and customer service supervisors, managers, team leaders, call coaches, and trainers, the seminar is a fabulous way to learn proven techniques, get fresh ideas, and contribute experience.

Learn directly from DALBAR's experts and peers across industries how to implement effective incentive programs, introduce best practices for motivating customer service representatives, coach representatives to shorten call lengths and achieve great customer satisfaction, improve current training programs, and more.

Participants represent industries such as consumer products, health care, manufacturing, banking, outsource bureaus, hospitality/travel, insurance, financial services, and utility.

DALBAR recommends early registration since seating is limited. Contact DALBAR to receive an enrollment package. The cost is $1,500 per participant. DALBAR can suggest accommodations for attendees to enjoy their visit while in historic Boston.

Tony Zayas, Call Center Supervisor for ACI Billing Services, Inc., attended DALBAR's seminar in January. "I commend the entire DALBAR staff for putting on a fantastic event. We were very impressed by the content and presentation of all sessions. We got a ton of ideas and action items from it."

DALBAR rates customer service quality to increase satisfaction and evaluates sales practices to increase revenue. Companies use DALBAR's results to improve operations and DALBAR's awards to publicize their competitive advantage. DALBAR reports on the quality of the interaction between the representative and customer to ensure effective and efficient communication. DALBAR offers services across all industries and tailors solutions to fit a firm's business priorities.

For more information, contact DALBAR AT 617-723-6400