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Over 1,000,000 UK contact centre jobs by the end of 2007
North-East, North-West, Scotland, Yorkshire most reliant on contact centres
MONDAY APRIL 2ND 2007
UK Contact Centres in 2007: The State of the Industry (5th edition), a report by industry experts, ContactBabel, finds that:
· The North-East region relies the most upon the contact centre industry, with 4.95% of the employment in the region being in contact centres. London relies the least on contact centres, with less than 1.5% of its jobs being in the sector
· However, the South-East (excluding London) has the most employment, with over 180,000 people working in contact centres.
Steve Morrell, principal analyst at ContactBabel, comments:
3.1% of the UKs working population are now employed in contact centres, with over 960,000 jobs in the sector. The importance of the contact centre industry to the northern parts of the UK in particular cannot be underestimated, as almost 5% of all jobs in Northern and Scottish regions are now based in contact centres.
With salaries for experienced agents jumping by more than 8% last year, the contact centre sector provides a considerable chunk of regional spending power, especially in the North. In total, the UK contact centre industry is worth £20.6bn to the UK economy, and will break the million-job barrier by the end of 2007.
UK Contact Centres in 2007: The State of the Industry (5th edition) is based upon research carried out with over 3,600 UK contact centre operations. It provides a unique, primary research-based view into the current and future state of the industry.
Contact: Steve Morrell, Principal Analyst ContactBabel
Telephone: 01740 629835
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