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The UK contact centre industry added over 54,000 new jobs in 2006

£20bn+ industry shrugs off the effects of offshoring to grow at a healthy rate

MONDAY APRIL 2^ND 2007 

UK Contact Centres in 2007: The State of the Industry (5^th edition)�, a report by industry experts, ContactBabel, finds that:

• The UK contact centre industry grew at a rate of 6.0% in 2006, an increase on the 2005 growth rate, and more proof that offshoring to India and other destinations is having little effect on the UK contact centre industry as a whole

 

• The UK contact centre industry will provide in excess of 1,000,000 jobs to the country's economy by the end of 2007.

 

Steve Morrell, principal analyst at ContactBabel, comments:

“The UK contact centre industry continues to grow at a healthy and sustainable rate, driven by the expansion of existing operations, rather than the opening of new contact centres. It is currently worth £20.6bn to the UK economy.

As we predicted in past years, the boom in offshoring to India and other destinations such as South Africa and Eastern Europe has not had the negative effect that some commentators expected, and the amount of new work going offshore is slowing, with 2006 seeing several high-profile companies announcing their return to the UK. The UK's contact centre industry will continue to grow steadily over the next five years.

By 2010, the UK contact centre industry will be worth almost £30bn to the UK's economy, employing in excess of 1,150,000 people

 

 

 

 

2006, www.call-centres.com

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