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call centre industry
Altitude Software
will unveil the Altitude IP Contact Center at
the international call center event, SECA 2007 (Stand
A18/B17, 3-5 April, Porte Versailles, Paris, France).
The newly released Altitude uCI 7.5 software suite
includes Altitude IP Contact Center functionality and
can boost a contact center’s ability to embrace
industry-wide change.
Customers currently using the Altitude IP Contact
Center solution with the Altitude uCI 7.5 suite
include:
- FIKO,
a Norwegian Application Service Provider growing
fast in the Nordic region, has recently adopted the
Altitude IP Contact Center to deliver
low-investment, reliable and fully functional call
centre services.
- Bilbao
Telemark, a part of Seguros Bilbao, a
multi-segmented insurance corporation boasting a
solid and successful history in the Spanish market,
operates outbound selling programs.
The Altitude IP Contact
Center, a native IP solution, streamlines IT
investments and optimizes human resources, providing
businesses with a SIP-based multimedia contact
center solution and a wealth of advanced features,
including unified desktops, routing, reporting,
dialing, voice portal, management and open
integration via Web services and/or Altitude
connectors. The Altitude uCI suite architecture is
unique to the industry with a single language and
editor to all media interactions simultaneously and
in real-time on IP-PBXs (i.e. Altitude vBox) and/or
traditional PBXs.
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