Call Centre Articles

Articles

Here are some call centre articles.  You will find 100s of articles, guides and tips on this site

Finding the right size of project for your outsourced call centre project

EE to charge 50p to use speedy service

The Death of Call Centres

How to improve the image of India's call centre industry

Reshoring of Call Centres Back To The UK

How to produce a call centre RFP

How do Call Centres Get Paid When a Company Doesn't Want to Pay Them?

To Go Onshore or Offshore

Shared Call Centre Agents and Cost Per Call or Cost Per Minute Billing

Zero Hours Contracts Are Bad

Are People Your Differentiator?

Dodgiest Places for Call Centres


Why Pay Per Performance Fails

Recruitment is a Numbers Game


First Source Win Award

Bad Times for Agilysys

The Worst Name for An Outsourced Call Centre

more call centre bashing from the media

tips on managing an outsourced relationship 2


Under Employment in Call Centre Outsourcing

Attrition Workshop

Glossary of Call Centre Terms

The Future of Call Centre Outsourcing 2012 - 2017

Tips on Managing an Outsourced Relationship

Time To End Philippine Sweatshops

Is Voice Too Hard for Offshore?

Why Call Centres Should Be Kept In The United States

Can You Build an Outsourcing Company Through Linkedin?

Are Call Centres Really Coming Back From India?

Price of Call Centres Services in The Philippines

Social Impact of Call Centres in The Philippines

The Cost of Outsourced Collections Services

Call Centres for European Languages

Social Media in Call Centre Outsourcing

Lifestyle Surveys