Here are some call centre articles. You will find 100s of articles, guides and tips on this siteTo Go Onshore or Offshore
Shared Call Centre Agents and Cost Per Call or Cost Per Minute Billing
Zero Hours Contracts Are Bad
Are People Your Differentiator?
Dodgiest Places for Call Centres
Why Pay Per Performance Fails
Recruitment is a Numbers Game
First Source Win Award
Bad Times for Agilysys
The Worst Name for An Outsourced Call Centre
more call centre bashing from the media
tips on managing an outsourced relationship 2
Call Centre Reporting
Under Employment in Call Centre Outsourcing
Glossary of Call Centre Terms
The Future of Call Centre Outsourcing 2012 - 2017
Tips on Managing an Outsourced Relationship
Time To End Philippine Sweatshops
Is Voice Too Hard for Offshore?
Why Call Centres Should Be Kept In The United States
Can You Build an Outsourcing Company Through Linkedin?
Are Call Centres Really Coming Back From India?
Price of Call Centres Services in The Philippines
Social Impact of Call Centres in The Philippines
The Cost of Outsourced Collections Services
Call Centres for European Languages
Social Media in Call Centre Outsourcing