Pricing in call centres

It's often very difficult to work out what you should be paying for outsourced call centre services.  Outsourced call centre vendors often charge in different and sometimes confusing ways.  This is a unique free service where we will determine whether you are being charged correctly.  There are a few things to consider.  Firstly, how are you being charged?  Are you being charged for every hour the agent is actually on the phone or are you being charged for all hours that the agent is paid for.  Are you being charged additional fees for things such as account management, IT or telecommunications fees.  Some companies aren't even charged by the hour; they pay by the minute, by the call or per transaction.  Sometimes, there are premiums for specific skills such as technical requirements,  There are of course different costs even for outsourcing to different regions.  India is much cheaper than The UK and countries such as Poland and South Africa are somewhere in the middle.  Even within The UK, there are differentials with Northern Ireland cheaper than South-East England.  Info Valley have gathered literally 1000's of pieces of information to determine whether you are being offered the right pricing.