New call centre in The Caribbean
24-7 INtouch
Announces Plans to Open New Contact Center Facility in
the Caribbean
TORONTO, Ontario. March 30th, 2007 24-7 INtouch, a
leading outsourcer of contact center solutions,
announced today plans to open a new contact center
facility in the Caribbean region, located southeast of
North America and east of Central America. Maintaining
the company's strategy to keep call center facilities
nearshore for U.S. clients, 24-7 INtouch has just
commenced the preliminary research phase of site
selection.
The Caribbean region is one of the most up and coming
locations for outsourced call center operations. Similar
to Canada, the Caribbean is increasingly becoming a
suitable nearshore outsourcing alternative for US
companies, as opposed to far offshore locations such as
India and the Philippines. 24-7 INtouch is attracted to
this region due to proximity and similar time zones to
Canada and the U.S., the affinity to North American
culture, and availability of well-educated English and
Spanish speaking labor resources abundant in the region.
The Caribbean is ideal for a new site location for our
expansion plans over the next few years, says Greg Fettes, President and CEO of 24-7 INtouch.
As cost
pressures increase we plan to offer our clients
multi-shore options suited for their outsourcing goals
while still maintaining
a nearshore advantage. We feel extremely confident in
our technology and processes, and final site selection
will be determined primarily on the best quality labor
pool in the Caribbean area. As a long term focus we want
to maintain our reputation of employing the best people
in the industry, making the recruitment process top
priority.
Although still in primary stages of site selection, 24-7
INtouch plans to open a Caribbean center early next
year, adding another location to their two facilities
both located in central Canada. By maintaining the
company's nearshore approach to outsourcing they can
deliver a strategic advantage over other contact center
outsourcers.
About 24-7 INtouch
24-7 INtouch
(www.24-7intouch.com) is a
multi-channel call center outsourcing company that
provides practical and affordable customer relationship
management solutions across various industries. Using
the most advanced technology in the industry and
Certified Sales and Customer Service Representatives,
24-7 INtouch is dedicated to helping clients increase
their sales and strengthen their customer service.
Currently, the company's primary products are the
outsourcing of inbound call center services and live
online customer support solutions such as Live Web Chat.