call-centres.com is a news and information portal for people in the call centre outsourcing industry provided by Info Valley Limited

This site is like no other call centre site you will find.  It includes useful information and guidance on how to improve yourself and your call centre.  It includes useful training materials, coaching documentation and great tools for locating the right outsourced call centre for your specific requirements.  Nobody knows call centres like we do and we hope to share some of our experience with you.  You will find that this site is both unbiased and objective.

Services Overview

 

Info Valley provide a broad range of support services to captive and outsourced call centres.  Here are some of them

Call Centre Research

On this site, you can find a wide range of research into the call centre industry.  Click here to access that research:

 

Welcome...

We encourage you to take time to read through this site where you will lots of useful tips, news, advice, research and contacts to help improve your call centre operations.

Call Centre Finder

We have worked with 100's of call centres around the world since we were formed in 2003.  We have launched our call centre finder service.  All you need to do is to complete the form below and we will get back to you within 24 hours but normally within the hour.

E-mail Address: *
Name
Company *
Office Number
Mobile Number
Type of Project To Outsource *
Countries Considered (multiple options) * UK
Eastern Europe
India
The Philippines
Other Asian Countries
South Africa
Other African Countries
South America
How you would pay the call centre * Per Agent Hour
Per Call Minute
Commission Basis
Per Project
Hybrid Model
To Be Discussed
Start Date
Contract Duration
Notes
* Required
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