which supplier should we choose?
There is no such thing as the "best supplier" but there are ones more suited to your individual business
Every organisation has the own way of choosing a supplier and the nature of call centres means that there is normally a very comprehensive approach. However, time after time, I meet companies who feel that they have chosen the wrong supplier.
The SPICE methodology is unique in that its key feature is detailed insight into each and every supplier which can be used to make better, more informed decisions. This information is then used to validate, justify, dispute or even determine the final choice of supplier. This is a unique offering and an incredibly powerful tool.
If you would like to discuss how this tool can assist you, please contact me on 077400 96598